Effective October 12, 2026
1. Seller and contacts
The service provider is Sole Proprietor Danyliuk Vasyl Mykhailovych. Ukrainian tax ID: 3129909371. Legal and office address: 6 Lva Tolstoho Street, Chernivtsi, Ukraine. Phone: +380 73 941 28 32. Support: support@cartdialog.com. Billing: billing@cartdialog.com.
2. Service supplied
CartDialog is an online subscription service for AI customer support in Magento stores, including product recommendations, order tracking, return guidance, human handoff and plan-dependent analytics. Features require merchant setup, approved knowledge and working store integrations.
3. Electronic delivery and activation
The service is delivered electronically through your account at https://cartdialog.com. No physical goods, shipping fees or courier delivery are involved. Account access follows registration; paid access is activated only after we verify the provider payment. A browser redirect alone does not activate a plan.
4. Setup and availability
Connect your authorized Magento store, complete setup and install the widget. Catalog import and knowledge preparation depend on catalog size, API availability and configuration; no fixed instant setup time is guaranteed. Contact support@cartdialog.com if setup or paid access is delayed. Online service is available in countries where the service and payment provider may lawfully operate.
5. Payment methods and currency
The pricing page shows monthly and yearly plan prices and included limits. WayForPay hosts the secure Visa/Mastercard payment page; Apple Pay and Google Pay depend on provider and device availability. Check the final amount, currency, taxes and payment schedule before confirming. Bank conversion or fees may apply. We do not receive or store full card numbers, expiry dates or CVV.
6. Trial
Any trial duration and its conversion terms are shown before activation. Starting a trial or registering an account does not by itself authorize a card charge. A paid recurring subscription requires an explicit checkout confirmation.
7. Recurring subscriptions
Paid subscriptions renew automatically at the monthly or yearly interval, for the amount and currency accepted at checkout, until cancelled. Trial activation and authorization of recurring payments are separate steps. Price changes for a future period are communicated before they apply.
8. Cancellation
The workspace owner can stop future recurring payments from Billing or contact billing@cartdialog.com before the next renewal. Cancellation is confirmed after the provider accepts it. Access remains available until the current paid period ends. Cancellation does not reverse an already processed payment or automatically refund unused days.